Shipping Policy

Thank you for visiting essexvape. This page details the terms and conditions of our Shipping Policy.
Order Processing

All orders are processed and shipped within 1-3 business days. Orders are not processed on weekends or holidays.

Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders, 

Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.

Shipment Confirmation & Order Tracking

After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.

You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.

Royalmail Shipping Rates

Royalmail fees for your order will be calculated and displayed at checkout. 

International Shipping Rates

Currently, we do not ship outside of the UK. 

 

Returns/refund Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).

If you’ve chosen to return your parcel you should expect to receive your refund once your parcel has been returned to us or within 4 weeks of being given to your return shipper.

We kindly ask for you to take in to consideration the transit time for us to receive your return from the shipper, the time it takes us to process your refund once received and the time it takes for your bank to process this refund request.

If you would like to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as soon as possible with instructions for how to return items from your order.